If a purchase from Malvern Saddlery is unsatisfactory or damaged, it may be returned to us within 30 days of purchase for a full refund or exchange voucher equal to the value of the item(s) you ordered. Shipping costs are nonrefundable.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging where appropriate.

We cannot accept returns of any horse bit, or any leather item that has been cleaned, conditioned, or oiled. We cannot accept returns or exchanges after more than 30 days post-purchase. 

All sale items and custom orders are final sale and not eligible for return.