If you are not completely satisfied with your purchase for any reason, please contact us so that we can help find the best solution for you at 610.695.9980 or firstname.lastname@example.org.
Unused items* in their original packaging may be returned within 30 days of purchase along with a copy of the original invoice (*see below for exclusions). We are happy to extend a Refund, less any shipping fees for the item(s) to your original method of payment.
Should you opt to receive your return as a store credit, we will include any shipping charges you paid in your credit.
- We do not accept returns after 30 days for any reason.
To submit return request online: Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- Log in to your account
- Click the order that you want to submit the return for.
- If your order has more than one item, select the item to be returned.
- Select a return reason & add a note.
- Click Request Return.
If your return request is approved and requires shipping, we will contact you via email and/or phone to confirm your request or to provide other assistance and options. After the product is
returned, you receive your refund calculated as noted above.
Please return the item by any method most cost-effective. We recommend using a trackable shipping service for returns over $75. Refunds are processed within 7-14 business days of receiving returned merchandise.
Ship Returns to:
Malvern Saddlery, 1 East King Street, Malvern Pennsylvania US 19355
The following products are NOT eligible for returns:
- Horse Bits
- Leather items that have been cleaned, conditioned or oiled
- Sale Items
- Custom Orders & Special Orders
Because of the nature of these products, we are unable to accept returns of any horse bit, or any leather item that has been cleaned, conditioned, or oiled. Additionally, all sale and custom orders are final sale and are not eligible for return.