Customer Help / FAQ's

Orders are generally shipped by UPS, USPS, or Federal Express and depending on your location arrive in 1-10 business days.

If you need expedited shipping, please contact us 610-695-9980 for rates.

We cannot ship to a PO Box

In-stock orders will generally ship from our store within 24 - 48 hours of receipt, if an item is not in stock:

• Pre-Order button may appear for select products; please note estimated delivery time in product information.
• OR you will be notified of the delivery time by e-mail.
• Malvern Saddlery is closed on Mondays therefore any Saturday or Sunday orders will ship on the following Tuesday.
• Estimated shipping times for Pre-Order/Special Order items can be found in the item description or the order information tab on product page, please call with any questions.

Pre-Orders:  The “Pre Order” button may appear in the place of the “Add to Cart” button when selected product & options:

• is out of stock & is available for Pre Order
• or when a product or specific options are available only by Special Order as indicated in the description.

Special Orders:  The Pre Order button will appear for product variants that are available only by Special Order.  Special Order details will be indicated in the product description or order information.

• Please note that Special Orders are NOT eligible for return.

Payment in full for Pre Orders & Special Orders will be collected at check out.

Shipping Times for Pre Orders & Special Orders will vary by product.  Please refer to the description details for an estimated delivery time frame.

Return Policy

If you are not completely satisfied with your purchase for any reason, please contact us so that we can help find the best solution for you at 610.695.9980 or info@malvernsaddlery.com. 

Unused items* in their original packaging may be returned within 30 days of purchase along with a copy of the original invoice (*see below for exclusions). We are happy to extend a Refund, less any shipping fees for the item(s) to your original method of payment.

Should you opt to receive your return as a store credit, we will include any shipping charges you paid in your credit. 

• We do not accept returns after 30 days for any reason.

To submit return request online: Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account
2. Click the order that you want to submit the return for.
3. If your order has more than one item, select the item to be returned.
4. Select a return reason & add a note.
5. Click Request Return.

 If your return request is approved and requires shipping, we will contact you via email and/or phone to confirm your request or to provide other assistance and options. After the product is
returned, you receive your refund calculated as noted above.

Please return the item by any method most cost-effective. We recommend using a trackable shipping service for returns over $75.  Refunds are processed within 7-14 business days of receiving returned merchandise.

Ship Returns to:

Malvern Saddlery, 1 East King Street, Malvern Pennsylvania US 19355

*Exclusions:

The following products are NOT eligible for returns:

• Horse Bits
• Leather items that have been cleaned, conditioned or oiled
• Sale Items
• Custom Orders & Special Orders

Because of the nature of these products, we are unable to accept returns of any horse bit, or any leather item that has been cleaned, conditioned, or oiled. Additionally, all sale and custom orders are final sale and are not eligible for return. 

Discount codes & other offers are not valid on the following products and brands unless specified:

• Cavalleria Toscana, Horse Pilot, KASK, Tucci, KEP Italia, SALE items & Saddles.

FREE STANDARD US* SHIPPING is offered for orders $150 and greater**

• Orders for in-stock items will typically arrive in 7-10 business days 
• Additional shipping rates from USPS & UPS appear as options in checkout.
• *Offer available only in contiguous 48 states.
• **EXCLUSIONS: Orders that include Sale Items, Saddles & Oversized Items are excluded from our Free Shipping offer.

Visit our Current Promotions page for current offers. Also don't miss our fabulous Sale Room for discounts up to 70% on last chance items from our premium selection.

Rates & estimated delivery times for in-stock items are calculated at checkout.

We offer a variety of shipping rates from USPS, UPS plus DHL for international shipping. These rates will be available based on the availability to your shipping address and are calculated from our carrier partners and reflect the true costs of shipping. 

Please Note: For out-of-stock items available for Pre-Order and/or Special Orders, please refer to the Order Information tab on the product page for expected delivery time range.

Tracking: Customers receive a notice that includes a tracking number from the carrier when the order is shipped. Tracking information can also be found on your account page.

FREE STANDARD CONTIGUOUS US* SHIPPING is offered for orders $150 and greater**

• Orders for in-stock items will typically arrive in 7-10 business days 
• Additional shipping rates from USPS & UPS appear as options in checkout.
• *Offer available only in contiguous 48 states.
• **EXCLUSIONS: Orders that include Sale Items, Saddles & Oversized Items are excluded from our Free Shipping offer.

Orders for in-stock items are typically processed and shipped within 24-48 hours. For out-of-stock items available for Pre-Order, please refer to the Order Information tab on the product page for expected delivery time range.

Note: During July & August orders placed after 12pm EST on Friday will not be shipped until Tuesday.

Missing or Damaged Package: If your package is missing or damaged please notify the carrier and contact us at info@malvernsaddlery.com or 610-695-9980.

We have curated the finest selection of equestrian products from. From cutting edge technologies to keep both Horse & Rider safe to exquisite style selections for competition, training and beyond the ring -- Malvern Saddlery is the place to shop. Our expert staff can guide to the proper equipment & fit for all of your needs.

Learn More About Malvern Saddlery

Contact Us

If you’re not quite sure which size is right for you, refer to our size guides. They're located on most product pages next to the size selections. If you have additional questions about sizing or fit please contact us.

Pre-Orders:  The “Pre Order” button may appear in the place of the “Add to Cart” button when selected product & options:

• is out of stock & is available for Pre Order
• or when a product or specific options are available only by Special Order as indicated in the description.

Please note: delivery times vary. Refer to the Order Information on the product page for pre-order timelines.

An extensive range of sizes for our Tucci Time & Ego 7 Tall Boots offers a premium tailored fit to accomodate foot size, calf size & calf height. Due to the many variations in-stock availability is not reflected on our product pages for most tall boot styles.

Please carefully follow the measuring instructions linked on the product pages before placing your order.

We carry a regular stock in many sizes for each style. If your size selection is not currently in our stock, we will check availability with our partners & contact you with an estimated delivery time within 24-48 hours of your order. Your order will not be processed until you have confirmed your size selection and confirm the order with the estimated delivery time.

To inquire about availability for your style & size selection before placing your order please contact us.

Please visit our blogs for a video demo & important information:

How to Wear Tucci Boots for the First Time

How to Wear Ego 7 Boots for the First Time

Still have questions? Contact Us

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We recommend adding info@malvernsaddlery as a trusted email.

Note: if you had originally subscribed at an earlier date, please refer to the email sent at that time.

Yes! Our online rewards program automatically tracks your purchases and rewards you with $20 credit gift card for every $500 spent with us over time. View our Loyalty Rewards Page for more information.